Sr. IT Support Technician

Innovative Solutions

3 months ago

2.7 on Glassdoor

Rochester, NY

Onsite

Full Time

Junior

18 applicants

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About this role

The IT Support Specialist provides front-line technical support for internal employees, ensuring smooth daily operations of workstations, applications, and office technology. The role serves as the primary contact for technology requests and manages device deployment, troubleshooting, and systems access. When internal needs are fulfilled, the specialist also supports the NOC team with Tier 1 tasks and routine monitoring under senior engineer guidance. This position offers a growth path into more advanced support, cloud, networking, or security responsibilities.

Skills

Qualifications

Associate's Degree in Computer ScienceAssociate's Degree in ITCompTIA A+CompTIA Network+Valid Driver's License

About Innovative Solutions

innovativesol.com

Innovative Solutions is an IT services and digital transformation firm that helps small and mid-sized businesses and startups modernize infrastructure and drive growth through AWS cloud migrations, generative AI integration, and related managed services. Their mission is to shift client spend away from supporting legacy systems toward cohesive systems that acquire new customers, improve retention, and increase profitability year over year. They combine hands‑on implementation, automation and ongoing support to deliver measurable ROI and operational scalability.