Client Technical Support

Galileo Financial Technologies(1 month ago)

RemoteFull TimeJunior$36,800 - $52,000Technical Support

About this role

A Client Technical Support Tier 1 Support Specialist at Galileo is a front-line B2B support role serving business partners, banks, and external contact centers. The position focuses on delivering a best-in-class client experience and supporting Galileo’s financial technology services. The role contributes to overall operational success through collaboration with internal teams and support of client relationships.

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Required Skills

Technical Support
Troubleshooting
Case Management
Escalation Handling
Client Communication
Written Communication
Documentation
Configuration Management
Customer Service
Detail Orientation

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About Galileo Financial Technologies

galileo-ft.com

Galileo is a financial technology platform that connects people with money by providing core banking, card issuing, and payment processing capabilities exposed through developer-friendly APIs. It offers account processing, card program management, real-time transaction processing, fraud and risk controls, and partner bank sponsorship to help fintechs and enterprises launch and scale payment and banking products. Built for scalability and compliance, Galileo is widely used by fintechs to power embedded finance, payouts, and customizable card programs.