Sr Logistics Concierge
CAI Cox Automotive Corp Svcs., LLC(1 month ago)
About this role
Cox Automotive is hiring a Senior Logistics Concierge (Sr Customer Care Specialist) to act as a client advocate and support customer satisfaction in a call-center setting. The role focuses on owning customer tasks end-to-end, resolving issues accurately, and supporting clients through processes like onboarding and tool usage. This position is tied to specific office locations and requires the employee to live nearby and attend in-office days on a set cadence.
Required Skills
- Customer Service
- Task Management
- Issue Resolution
- Escalation Handling
- Call Center Support
- Client Advocacy
- Documentation
- Order Management
- Onboarding
- Multi-Channel Communication
+2 more
Qualifications
- High School Diploma/GED
About CAI Cox Automotive Corp Svcs., LLC
coxautoinc.comCox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.
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