Sr Manager, CEC WFM- East Region
T-Mobile(13 days ago)
HybridFull TimeMedior$97,199 - $175,300Workforce Management
Apply NowAbout this role
This role leads workforce management support for internal contact centers and global care operations, focusing on planning, directing, and implementing activities such as schedule optimization and staffing. It involves collaboration with leadership, coaching, data analysis, and ensuring operational excellence to meet organizational goals.
Required Skills
- Workforce Management
- Staffing
- Data Analysis
- Scheduling
- Leadership
- Communication
- Operational Planning
- Call Center
- Resource Planning
- Team Coaching
Qualifications
- High School Diploma/GED
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