Sr. Manager, Customer Ops Knowledge Management
Bet MGM
About this role
BetMGM is seeking a Senior Manager of Customer Operations Knowledge Management to oversee process governance, knowledge infrastructure, and information delivery across customer care, risk, payments, and fraud operations. The role involves leading a high-performing team, managing operational processes, content, compliance systems, and collaborating with cross-functional teams to ensure excellence and protect operational integrity.
Skills
About Bet MGM
betmgm.comParlays and live sports betting are available for NFL odds, college football odds, and more at BetMGM, the best online sportsbook for sports betting.
Recent company news
sports.betmgm.comMGM Resorts & BetMGM Commit Over $1 Million to Responsible Gaming Initiatives During Problem Gambling Awareness Month
2 weeks ago
sports.betmgm.comBetMGM Launches Sports Betting in Missouri
Dec 1, 2025
sports.betmgm.comBetMGM Named an Official Sports Betting and Online Casino Partner of Pittsburgh Penguins
Nov 13, 2025
sports.betmgm.comBetMGM and St. Louis Blues Announce Official Sports Betting Partnership
1 month ago
sports.betmgm.comBetMGM Doubles Down on Entertainment with New Casino Series “No Limit” and “Roommates Show” Sponsorship with Better Collective
Sep 16, 2025
About Bet MGM
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bet MGM.
Salary
$114k – $150k
per year