Sr Operations Consultant
MediSolution(1 month ago)
About this role
The Senior Operations Consultant / ServiceNow Process Owner is responsible for the design, implementation, governance, and continual improvement of Service Catalog, Service Request, and Service Level processes. The role focuses on aligning processes to ITIL best practices, ensuring they are documented, consistently executed, and optimized for operational efficiency. The position collaborates with cross-functional stakeholders to enhance customer and employee experiences and drive process adoption.
Required Skills
- ServiceNow
- Service Catalog
- Request Management
- SLA Management
- Process Design
- Process Governance
- Stakeholder Engagement
- Change Management
- UAT
- Training
+2 more
Qualifications
- ITIL Certification
- ServiceNow Admin Certification
About MediSolution
medisolution.comMédiSolution- Des solutions logicielles pour une gestion plus efficace au service de la santé et des services public depuis +50 ans
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