Sr. Specialist Customer Success

Philip Morris International(8 months ago)

HybridFull TimeSenior$114,764 - $154,517 (estimated)Customer Success

About this role

A Senior Specialist Customer Success at Concentrix supports B2B clients and helps ensure customer satisfaction and engagement across global accounts. The role is part of Concentrix’s customer experience organization working with technology and enterprise clients to drive retention and growth. It involves developing deep product and service knowledge and representing the voice of the customer within the company.

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Required Skills

Sales
Customer Success
Relationship Management
Communication
MS Office
Salesforce
Problem Solving
Data Analysis
Multitasking
Cloud Knowledge

+1 more

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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