Sr. Support Engineer
Dialpad(19 days ago)
About this role
As an AI Optimization Support Engineer at Dialpad, you will serve as the technical bridge between advanced AI deployments and long-term operational excellence. You are responsible for managing escalated AI issues, acting as a 'Technical Detective' for strategic customers facing complex challenges, while ensuring the reliability and performance of AI agents.
Required Skills
- AI Optimization
- Technical Support
- Customer Engagement
- Problem Solving
- Data Analysis
- Communication
About Dialpad
dialpad.comDialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.
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