Sr. Technical Support Engineer

Zip

3 months ago

3.9 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Senior Technical Support Engineer at Zip plays a critical role in delivering high-quality support to enterprise customers by acting as the final technical escalation point. This individual is responsible for diagnosing complex issues, collaborating with engineering teams for resolution, and improving operational processes between customer-facing teams and product development. Key responsibilities include managing high-impact customer escalations, enhancing internal documentation and tooling, and leveraging analytics to identify systemic issues within the procurement platform's architecture and integrations. The position requires strong technical expertise and exceptional communication skills to bridge the gap between customer needs and engineering solutions.

Skills

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.