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Sr Technical Program Manager at Parloa - ApplyBlast

Sr Technical Program Manager

Parloa

4 months ago

3.5 on Glassdoor

New York

Onsite

Full Time

Senior

9 applicants

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About this role

A Senior Technical Program Manager (TPM) at Parloa leads the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. The role involves operating as the single accountable delivery owner across enterprise programs, driving alignment across customers, internal delivery pods, and partner ecosystems to ensure successful outcomes at scale.

Responsibilities

Lead end-to-end delivery for enterprise Agentic AI deployments
Operate as the sole accountable delivery owner across complex enterprise implementations
Coordinate closely with Forward Deployed Engineers and Agent Architects
Establish and maintain strong delivery governance frameworks
Mentor junior TPMs across delivery methodology and governance rigor

Skills

About Parloa

parloa.com

Headquarters

Berlin, Berlin, Germany

Company Size

201-500 employees

Founded

2018

View Profile

Parloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.