respond
Respond.io is seeking a Senior Technical Support Specialist – Integrations SME to join the Quality & Enablement team as a subject-matter expert for customer integrations and messaging channels. This on-site role in Kuala Lumpur involves defining quality frameworks, building enablement programs, and establishing domain standards to support the scaling support operations. The position requires high autonomy in diagnosing root causes and creating training resources to ensure consistent support quality.
Headquarters
Kuala Lumpur, Malaysia
Trusted by 10,000+ B2C businesses to scale customer chats, calls & campaigns. Unify WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents on respond.io
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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