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Staff Machine Learning Engineer, Community Support Engineering at Airbnb - ApplyBlast

Staff Machine Learning Engineer, Community Support Engineering

Airbnb

3 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

A Senior Machine Learning Engineer on Airbnb's Community Support Products team will utilize Generative AI, LLMs, and RAG technologies to build intelligent, scalable solutions that enhance guest and host experiences. This role involves designing novel ML systems, collaborating cross-functionally to integrate AI into customer service products, and shaping early-stage concepts into impactful production realities. The position requires deep expertise in large-scale ML engineering and a passion for advancing AI practices to solve complex marketplace problems.

Responsibilities

Design and build scalable ML systems and AI services
Integrate Generative AI into customer support product features
Champion novel machine learning solutions and optimizations
Collaborate cross-functionally to deliver AI-driven product improvements
Shape and execute early-stage AI initiatives from concept to production

Skills

Qualifications

PhD or Master's in Computer Science or equivalent9+ years of ML engineering experience

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.