Staff Machine Learning Engineer (Modeling), Support
Block(21 days ago)
About this role
Block’s Support ML Modeling team advances intelligent, automated customer support experiences across Cash App, Square, and other Block products using machine learning and generative AI. This role focuses on building and scaling conversational AI systems (including voice interfaces and smart automation) that improve support quality, efficiency, and accessibility across the ecosystem.
Required Skills
- Machine Learning
- Generative AI
- Conversational AI
- Natural Language Processing
- Deep Learning
- LLMs
- RAG
- Fine-Tuning
- Real-Time Inference
- Model Deployment
+13 more
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.