Retention Account Manager, SMB

Block(9 hours ago)

RemoteFull TimeSenior$108,212 - $202,800Account Management

About this role

The Retention Account Manager at Block (Square) partners with small and medium-sized businesses across the U.S. to strengthen long-term relationships with the Square platform and help merchants realize value from integrated commerce and financial tools. The role supports merchants through pivotal moments to drive retention and growth while representing Block’s seller-focused products. You will be part of the Account Management team focused on enabling seller success across channels.

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Required Skills

Account Management
Retention Strategies
Negotiation
Financial Literacy
Storytelling
Pipeline Management
Relationship Building
Analytical Skills
Communication
Organization

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.