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Staff Product Support Engineer at Sonatype - ApplyBlast

Staff Product Support Engineer

Sonatype

8 months ago

3.2 on Glassdoor

Hyderabad, Telangana, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Staff Product Support Engineer at Sonatype provides technical support for complex enterprise software solutions, debugging and troubleshooting incidents, replicating customer issues, and collaborating with product, sales, and customer success teams. The role emphasizes exceptional communication, a passion for customer experience, and the ability to work with Java, Linux, and various networking and cloud technologies.

Responsibilities

Debug and troubleshoot incidents with Sonatype products
Replicate customer issues
Respond to customer inquiries via support cases, email, chat and phone

Skills

About Sonatype

sonatype.com

Headquarters

Fulton, Maryland, United States

Company Size

501-1000 employees

Founded

2008

View Profile

Sonatype provides intelligence and automated governance to help organizations build software faster and safer using open source and AI. Their platform detects and manages open‑source risk, automates policy enforcement across the software development lifecycle, and integrates into developer workflows to secure the software supply chain. From the creators of Nexus Repository, Sonatype’s tools enable development and security teams to govern components, reduce vulnerabilities, and accelerate delivery.