Staff Technical Support Engineer

ServiceNow

1 month ago

Remote

Full Time

Senior

0 applicants

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About this role

The Support Engineer role involves resolving technical issues for customers related to the ServiceNow platform, ensuring excellent support experiences through various communication channels. The role includes troubleshooting, mentoring junior staff, and contributing to process and product improvements, with an emphasis on teamwork and problem-solving.

Skills

About ServiceNow

servicenow.com

ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.