Strategic Client Success Manager (Fixed-Term Contract)

Headspace(3 months ago)

HybridContractSenior$148,937 - $200,986 (estimated)Customer Success

About this role

A Strategic Client Success Manager at Headspace supports the company’s mission to expand access to mental healthcare by partnering with large employer clients using Headspace as a benefit. The role focuses on owning relationships with the most complex, high-value B2B accounts and advising senior stakeholders to drive long-term customer value. This is a 9-month fixed-term maternity leave cover with potential extension, based in London within a remote-first environment.

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Required Skills

Strategic Accounts
Client Success
Stakeholder Management
Account Planning
Renewals
Cross-Functional Collaboration
Executive Reporting
Customer Retention
Product Demos
Client Onboarding

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About Headspace

headspace.com

Headspace is a digital mental health platform and mobile app that provides guided meditations, mindfulness exercises, sleep content, and short practices to reduce stress, improve focus, and promote better sleep. Its science-backed library includes beginner courses, themed packs, sleepcasts and ambient soundscapes, delivered on iOS, Android, and the web. Headspace operates on a subscription model (individual, family, and enterprise plans) and partners with employers and health plans to deliver mental wellbeing benefits at scale. The company is known for approachable design, strong user ratings, and making mindfulness accessible for everyday moments.