Supervisor Contact Centre
Enbridge(1 month ago)
About this role
The Supervisor Customer Contact Ops - 2nd Line at Enbridge leads and develops the Contact Center leadership team supporting the Gastonia Contact Center. The role is focused on ensuring high-quality customer experiences, aligning contact center performance with organizational objectives, and fostering continuous improvement across teams.
Required Skills
- Leadership
- Coaching
- Mentoring
- Operations
- Reporting
- Workforce Management
- Training
- Quality Assurance
- Customer Service
- Problem Solving
+4 more
Qualifications
- Bachelor's Degree in Business Administration, Economics, Logistics, or Supply Chain Management (preferred)
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