Executive, Contact Centre

Chevening Awards(2 years ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$47,220 - $64,102 (estimated)Customer Service

About this role

The role is a customer-facing contact center position at Prudential focused on delivering efficient, high-quality telephone support to agents and policyholders. The incumbent contributes to team performance against KPIs related to service levels, customer satisfaction, operational efficiency, and cost management. Training will be provided and the position supports organizational goals around customer experience and continuous improvement.

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Required Skills

Telephone Service
Customer Service
Communication
Empathy
Issue Resolution
Process Improvement
Teamwork
Multilingual

Qualifications

Diploma
Degree

About Chevening Awards

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Since 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.

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