Supervisor, Customer Resolution

Freedom Mortgage(6 days ago)

United StatesOnsiteFull TimeSenior$107,720 - $145,876 (estimated)Customer Service

About this role

The Customer Resolution Supervisor manages high-risk loans and complex customer issues, acting as an advocate to resolve disputes and concerns efficiently. The role involves analyzing root causes, collaborating across departments, and ensuring regulatory compliance, with a focus on customer satisfaction and issue resolution.

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Required Skills

Customer Service
Problem Solving
Root Cause Analysis
Communication
Negotiation
Financial Industry Knowledge
Regulatory Compliance
Microsoft Excel
Mortgage Industry
Escalation Management

About Freedom Mortgage

freedommortgage.com

We can help you buy a home, get cash from your home’s equity, or refinance. We provide exceptional mortgage servicing to more than 2.7 million homeowners!

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