ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Supervisor, Customer Resolutions CT (Hybrid Schedule) at Eversource Energy - ApplyBlast

Supervisor, Customer Resolutions CT (Hybrid Schedule)

Eversource Energy

4 months ago

3.7 on Glassdoor

Windsor, CT

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This senior leadership role oversees Customer Resolution Specialists and Social Customer Care teams within a 24/7 contact center to ensure world-class service delivery and regulatory compliance. The leader is responsible for coaching staff, analyzing escalation trends, and driving continuous improvement in customer satisfaction through sound business decision-making. They must collaborate with workforce management and maintain a visible presence on the contact center floor to evaluate and develop team performance.

Responsibilities

Lead customer resolution and social media care teams in a 24/7 environment
Coach and evaluate direct reports to maximize customer satisfaction metrics
Analyze escalation trends to implement root cause solutions
Monitor call volumes and performance metrics to meet KPI goals
Ensure compliance with regulatory policies and union contracts

Skills

Qualifications

Bachelor's degree in business or related disciplineFive years of customer service experienceTwo years of supervisory responsibilitiesMultilingual ability (Preferred)

About Eversource Energy

eversource.com

Headquarters

Hartford, Connecticut, United States

Company Size

10001+ employees

View Profile

Eversource is an energy provider serving customers in Connecticut, Massachusetts and New Hampshire. Access your residential account, report outages, and more.