Real Time Specialist
OpenTable(11 days ago)
About this role
OpenTable is seeking dedicated Real Time Specialists to support their 24/7 contact center operations. The role involves managing workforce processes, reporting, and coordinating with global stakeholders to ensure optimal performance and service levels.
Required Skills
- workforce Management
- Scheduling
- Reporting
- Telephony
- Customer Service
- Problem Solving
- Teamwork
- Communication
- Data Analysis
- Call Center
About OpenTable
opentable.comOpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.
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