Supervisor Loss Mitigation SPOC

Valon Mortgage(28 days ago)

Jacksonville, FLOnsiteFull TimeManager$127,560 - $167,141 (estimated)Client Experience

About this role

The Supervisor Loss Mitigation SPOC at Valon is responsible for leading and developing the default servicing teams, focusing on providing effective and empathetic support for homeowners facing hardships. Key responsibilities include managing operational excellence in collections and loss mitigation processes, ensuring compliance with regulatory requirements, and collaborating strategically with various internal teams to resolve complex cases. The role requires strong leadership skills, technical knowledge of SPOC requirements, and a commitment to continuous improvement in team performance.

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Required Skills

Team Leadership
Homeowner Advocacy
Operational Excellence
Advanced Collections
Skip-Tracing
Performance Coaching
Strategic Collaboration
Compliance Adherence
Escalation Management
Resource Planning

+6 more

Qualifications

High School Diploma or equivalent
5+ years in mortgage servicing (Collections, Loss Mitigation, or Default)
1–2 years in a leadership or supervisory role

About Valon Mortgage

valon.com

Valon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.