Supervisor, Workforce Management
S C A N(1 month ago)
About this role
The Workforce Management Supervisor at SCAN leads the team responsible for workforce planning and analytics that support call center operations serving Medicare members. The role focuses on aligning staffing and capacity with service level goals while enabling data-driven decision-making across the organization.
Required Skills
- Workforce Management
- Forecasting
- Capacity Planning
- Schedule Optimization
- Performance Monitoring
- Team Supervision
- Reporting
- Data Analysis
- Workforce Software
- Telecom Systems
+4 more
Qualifications
- Bachelor's Degree
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