Support Account Manager

Ping Identity(4 days ago)

United States, Denver, COOnsiteFull TimeSenior$100,000 - $115,000Customer Support

About this role

The role involves managing high-touch engagements with major clients in a technical support environment, focusing on service delivery, process improvement, and incident management. It requires coordination with engineering teams and internal stakeholders to ensure customer satisfaction and operational efficiency.

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Required Skills

Communication
Incident Management
Customer Service
Support Engineering
Process Improvement
Stakeholder Management
Problem Solving
Client Management
Technical Support
Escalation Management

About Ping Identity

pingidentity.com

Ping Identity is an identity security company that provides enterprise-grade identity and access management to protect users and every digital interaction. Its platform offers single sign-on, multi‑factor and adaptive authentication, access management, federation and API security, and customer/workforce identity solutions (e.g., PingOne, PingFederate, PingID). Ping emphasizes frictionless user experiences, risk‑based access controls, and interoperability across cloud, on‑premises, and hybrid environments to support modernization and digital transformation. Organizations choose Ping for its standards-based, scalable identity platform and broad integrations.

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