Support Agent
Descript
About this role
Descript is seeking a Customer Support role to create exceptional support experiences for multimedia creators. The role involves assisting users through various channels, troubleshooting technical issues, and contributing to team knowledge and documentation.
Skills
About Descript
descript.comDescript is an all‑in‑one audio and video editing platform that makes editing as easy as editing text — record, transcribe, edit, and publish from a single tool. It bundles AI‑powered features like automatic transcription, Overdub voice cloning, Studio Sound, filler‑word removal, captions, screen recording, and templates to speed production for podcasters, video creators, and marketing teams. Descript offers both free and paid tiers, plus team and enterprise plans with collaboration and workflow controls for organizations.
Recent company news
Fast CompanyThe most innovative companies in video for 2025
Mar 18, 2025
TechCrunchAI-powered media editing app Descript lands fresh cash from OpenAI
Nov 15, 2022
The San Francisco StandardThe market for San Francisco’s smaller offices is hotter than ever
Sep 8, 2024
ForbesDescript AI/Cloud-Based Editor Raises $50 Million, Launches New Interface
Nov 15, 2022
The InformationOpenAI Leads Financing of Andrew Mason’s Descript at $500 Million–Plus Valuation
Oct 27, 2022
About Descript
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Descript.
Salary
$62k – $95k
per year