Technical Support Engineer
Parloa(13 days ago)
About this role
A Technical Support Engineer at Parloa plays a key role in delivering exceptional customer experiences by troubleshooting technical issues and guiding users in the use of the company's Conversational AI platform. The role involves analyzing customer queries, developing expertise, collaborating with cross-functional teams, and contributing to support processes and documentation.
Required Skills
- API
- Troubleshooting
- Customer Service
- Debugging
- CRM
- Communication
- Technical Support
- Documentation
- Problem Solving
- Languages
About Parloa
parloa.comParloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.
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