Technical Support Engineer
Parloa
About this role
A Technical Support Engineer at Parloa plays a key role in delivering exceptional customer experiences by troubleshooting technical issues and guiding users in the use of the company's Conversational AI platform. The role involves analyzing customer queries, developing expertise, collaborating with cross-functional teams, and contributing to support processes and documentation.
Skills
About Parloa
parloa.comParloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.
Recent company news
TechCrunchParloa triples its valuation in 8 months to $3B with $350M raise
Jan 15, 2026
The SaaS NewsParloa Raises $350M Series D at $3B Valuation
1 month ago
ReutersGerman AI startup Parloa triples valuation to $3 billion in latest fundraise
Jan 15, 2026
ObserverParloa, One of Germany’s Top A.I. Startups, Hits $3B Valuation in a Crowded Sector
1 month ago
SiliconANGLEParloa raises $350M to make enterprise customer experience fully conversational
Jan 15, 2026
About Parloa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Parloa.
Salary
$50k – $80k
per year