Support Analyst
bankerstoolbox
About this role
The Product Support Analyst at Abrigo supports community financial institutions by resolving product issues related to risk management solutions. The role involves troubleshooting, customer communication, and collaboration with support teams to ensure customer satisfaction. It offers the opportunity to work remotely or in-office with a focus on financial and banking products.
Skills
Qualifications
About bankerstoolbox
abrigo.comAbrigo builds software and advisory services for lending, financial crime (AML), risk management, CECL, fraud detection, and analytics. Its products—combining Banker's Toolbox, Sageworks, and MST—help banks, credit unions, and community organizations manage risk, meet compliance requirements, and streamline operations to drive growth. Abrigo emphasizes AI-driven decisioning and integrated analytics to support smarter underwriting, accounting (CECL), AML monitoring, and fraud prevention.
About bankerstoolbox
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for bankerstoolbox.
Salary
$50k – $68k
per year