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Support Delivery Manager, CX at NICE - ApplyBlast

Support Delivery Manager, CX

NICE

7 months ago

3.8 on Glassdoor

USA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Support Delivery Manager at NiCE acts as a trusted advisor to customers, providing post-implementation support and maintaining strategic relationships across client business units. The role involves managing escalations, supporting support activity analysis, facilitating communication, and ensuring customer success with NiCE solutions.

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.