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Support Desk Analyst at Ooma - ApplyBlast

Support Desk Analyst

Ooma

10 hours ago

3.7 on Glassdoor

Boca Raton, Florida, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating internal and external escalations. The role involves fielding customer support requests, account inquiries, and working directly with Ooma Enterprise team members to resolve issues. This position requires strong technical aptitude, excellent communication skills, and a customer-focused approach to ensure client expectations are met and exceeded.

Responsibilities

Provide Tier 1 technical support and troubleshoot IP Telephony anomalies
Assist customers in using the platform and re-configuring call flows
Facilitate internal and external escalations to resolve client issues

Skills

About Ooma

ooma.com

Headquarters

Sunnyvale, California, United States

Company Size

201-500 employees

Founded

2003

View Profile

Ooma is a communications company that provides VoIP phone service, business phone systems, hardware, and smart home security solutions for consumers and small-to-medium businesses. Its product line includes home phone services and devices plus Ooma Office, a cloud-based business phone system with features like virtual receptionist, extensions, conferencing, mobile apps, and call management. Ooma emphasizes easy setup, affordable pricing with no long-term contracts, and advanced calling features delivered via cloud infrastructure. The company targets homes and small businesses that need reliable, feature-rich internet telephony and managed communications.