Support Engineer (Business Applications Development)

JetBrains(3 months ago)

RemoteFull TimeMedior$92,365 - $123,667 (estimated)Support/Customer Service

About this role

JetBrains is looking for an experienced Support Engineer to assist with their internal business applications, including CRM, account portals, and licensing systems. The role involves providing technical support, investigating user issues, and contributing to product feedback and documentation. The team values independent problem-solving and effective communication skills.

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Required Skills

SQL
Linux
Bash
Customer Support
Issue Tracking
Help Desk
Troubleshooting
Web Applications
Cloud Services
Product Feedback

About JetBrains

jetbrains.com

JetBrains is a software vendor that builds developer tools and platforms, best known for the IntelliJ IDEA Java IDE and the Kotlin programming language. It offers a family of intelligent, productivity-focused IDEs (including PyCharm, WebStorm, CLion, Rider, PhpStorm, DataGrip and ReSharper) alongside team and DevOps products like TeamCity, YouTrack and Space. JetBrains emphasizes smart code completion, refactorings, deep language support, extensibility via plugins, and increasingly integrates AI-assisted features to speed development. Its products serve individual developers and teams across platforms with both commercial and free/community editions.

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