User Support Specialist Junior

Data Systems Analysts, Inc.(5 days ago)

Fairfax, VAOnsiteFull TimeJunior$30,000 - $50,000Information Technology

About this role

Data Systems Analysts, Inc is seeking a User Support Specialist (Junior) to provide Tier 1 help desk support for enterprise systems hosted in the ARC/cPROBE environment. The role involves assisting users with technical issues, recording help desk tickets, and escalating complex problems to higher-tier support. It requires strong communication skills and basic technical expertise to ensure efficient user support.

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Required Skills

Help Desk
Troubleshooting
Ticket Management
Customer Support
Hardware
Software
Issue Tracking
Communication
User Support

Qualifications

Security + Certification
Active DOD Secret Clearance
Degree in Human Factors, Computer Science, or Information Systems

About Data Systems Analysts, Inc.

dsainc.com

Data Systems Analysts, Inc. (DSA) is an employee‑owned IT and consulting firm, founded in 1963, that provides secure, mission‑focused technology and information‑management solutions to defense, intelligence, homeland security, civil, and state government customers. DSA offers mission support, enterprise IT, data science, and critical infrastructure protection services, with a strong emphasis on data‑driven operational intelligence, cybersecurity, and resilient sustainment. The company—about 40% veteran‑owned—positions itself as a trusted partner for government missions, delivering operational excellence and trusted solutions that improve situational awareness and mission reliability.

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