Support Engineer (Tier 1)
Tailscale(1 year ago)
About this role
Tailscale is seeking a Support Engineer (Tier 1) to provide high-quality technical support for its community of users. The role involves troubleshooting networking issues, managing support tickets, and collaborating with the broader team to improve user experience.
Required Skills
- Networking
- Troubleshooting
- Customer Support
- DNS
- Routing
- Firewalls
- IP Addressing
- Operating Systems
- Communication
- Open Source
About Tailscale
tailscale.comTailscale is a secure networking service that builds a WireGuard®-based mesh VPN to connect devices, servers, and cloud resources with point-to-point encrypted tunnels. It implements least-privilege, zero-trust access via ACLs and integrates with identity providers (SSO) for authentication and policy enforcement. Tailscale handles NAT traversal, device discovery, and provides an admin console, audit logs, and enterprise features for scale. Teams choose it for fast deployment, cross-platform support, and simplified secure remote access.
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