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© All Rights Reserved. ApplyBlast.com
Service Management Group (SMG)
Support Engineer at SMG will handle technical customer support requests related to web-based applications and SaaS systems. The role involves troubleshooting, analyzing client data, and ensuring high customer satisfaction through effective support. The position is part of a remote-first, innovative environment focused on experience management solutions.
Headquarters
Kansas City, Missouri, United States
Company Size
201-500 employees
Founded
1991
SMG is a global leader in unified experience management, helping organizations optimize brand (BX), customer (CX), and employee (EX) experiences. It offers experience management platforms and XM market research combined with analytics and advisory services to turn feedback into actionable insights. SMG works with enterprises worldwide to measure, benchmark, and improve loyalty, engagement, and business outcomes through data-driven programs and implementation support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Service Management Group (SMG).