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© All Rights Reserved. ApplyBlast.com
Profound
The Support Engineer at Profound serves as the primary technical contact for customers, managing the front line of the ticket queue to triage, investigate, and resolve issues across various support channels. This role involves collaborating with Engineering and Product teams to address code-level issues, maintain internal runbooks, and improve AI-assisted triage tooling to enhance support efficiency. The position requires a technical foundation and a commitment to delivering fast, accurate, and empathetic customer support in an on-site environment.
Headquarters
New York, New York, United States
Company Size
1-10 employees
Founded
2024
Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Profound.
86% above the average for this role