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Technical Support Engineer at Dataminr - ApplyBlast

Technical Support Engineer

Dataminr

7 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

As a Technical Support Engineer at Dataminr, you will serve as the primary problem-solver for enterprise customers, addressing authentication issues, platform hiccups, and integration challenges. The role involves troubleshooting SSO configurations, debugging alert delivery across various channels, and resolving customer-side network and environmental issues. This fully remote position requires participation in a consistent shift and an on-call rotation that may include occasional weekend coverage.

Responsibilities

Configure and troubleshoot SSO integrations for enterprise customers
Debug alert delivery failures across email, mobile, webhook, and API channels
Investigate logs and data to identify patterns and root causes for customer issues

Skills

About Dataminr

dataminr.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Dataminr is the leading AI platform for real-time event, threat, and risk intelligence. Trusted by Fortune 50 leaders and over 100 U.S. government agencies, we deliver the instant clarity needed for faster, more informed decisions to protect what matters most.