Support Escalation Manager Australia New South Wales Sydney
Microsoft
About this role
A Customer Crisis Management role responsible for managing critical customer incidents, ensuring effective resolution, and improving processes to deliver high-quality customer experiences. The position involves acting as a single point of accountability during major incidents, coordinating across teams, and communicating with stakeholders to restore services swiftly.
Skills
Qualifications
About Microsoft
microsoft.comExplore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more.
Recent company news
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About Microsoft
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Microsoft.
Salary
$12k – $16k
per year