Technical Escalation Manager

Databricks(3 days ago)

HybridFull TimeSenior$100,000 - $150,000Customer Support

About this role

Databricks is seeking a Technical Escalation Manager to coordinate efforts in resolving critical customer issues and major incidents. The role involves collaboration with various internal teams and external partners to ensure timely and effective resolution, improving customer satisfaction and operational processes.

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Required Skills

Customer Support
Incident Management
Data Warehousing
SQL
Cloud Computing
Unix/Linux
Networking
Data Integration
Technical Communication
Troubleshooting

Qualifications

BS in Computer Science
Master's in related field

About Databricks

databricks.com

Databricks is a unified Data Intelligence Platform that helps organizations build, deploy, and manage data, analytics, and AI at scale. Built on Apache Spark and Delta Lake, it provides a “lakehouse” architecture that combines data engineering, ETL, data warehousing, streaming, and machine learning (including MLflow and feature store) in a single managed service. The platform includes collaborative notebooks, scalable compute across major clouds, and built‑in governance, security, and performance optimizations. Enterprises use Databricks to simplify data pipelines, accelerate model development with a data‑centric approach, and operationalize analytics and AI.

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