Escalation Manager

Forcepoint LLC(6 days ago)

HybridFull TimeSenior$80,000 - $120,000Customer Support / Incident Management

About this role

The Escalation Manager at Forcepoint is responsible for leading the response to high-severity, business-critical incidents globally. They ensure effective triage, communication, and resolution of incidents while coordinating cross-functional teams and maintaining customer satisfaction.

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Required Skills

Customer Support
Incident Management
Network Security
Stakeholder Management
Communication
SLA Management
Root Cause Analysis
Automation
Support Tools
Product Knowledge

Qualifications

5+ Years in Technical Support
3+ Years SaaS Customer Support
Networking Knowledge (TCP/IP, Routing, VPNs)
Certifications (CCNA, CCNP, ITIL)

About Forcepoint LLC

forcepoint.com

Forcepoint is a robust data security company that integrates advanced solutions for Data Security Posture Management (DSPM), Data Loss Prevention (DLP), and Data Detection and Response (DDR). Its mission is to protect sensitive data across various environments and prevent breaches while mitigating risks associated with artificial intelligence. By unifying these technologies, Forcepoint helps organizations enhance their security posture and effectively manage data loss risks in a complex digital landscape. Their solutions cater to businesses seeking comprehensive data protection strategies in an increasingly connected world.

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