Support Facilitator

InterSystems(3 days ago)

Jakarta, IndonesiaOnsiteFull TimeJunior$40,000 - $50,000Customer Support

About this role

A Support Coordinator role focused on triaging and responding to customer support requests, ensuring efficient ticket management, and maintaining communication with customers and internal teams. The role involves developing procedures, monitoring support queues, and assisting with customer satisfaction efforts.

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Required Skills

Customer Service
Ticketing Systems
Communication
Organization
IT Support

Qualifications

IT or health-based degree
2 years related experience

About InterSystems

intersystems.com

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.

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