Triage Technician (Night Shift)
Lightedge(1 day ago)
About this role
A Triage Technician at this company acts as the first responder for customer requests and system alerts, routing issues to the appropriate technical teams. The role involves monitoring various customer systems and maintaining professional communication, ensuring efficient incident management and customer satisfaction.
Required Skills
- Helpdesk
- Customer Service
- Ticketing
- Monitoring
- Networking
- AWS
- VMware
- Communication
- Technical Support
- ITSM
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
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