Frontline Support Specialist (Contract Position)

Heard(20 days ago)

RemoteContractJunior$48,000 - $54,000Customer Experience

About this role

Heard is seeking a contract Frontline Support Specialist to join the Customer Experience team, serving as the first point of contact for customer inquiries. This role involves resolving issues, validating requests, and expertly routing complex matters to the appropriate teams. The position is seasonal, supporting tax season, and requires strong verbal and written communication skills.

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Required Skills

Customer Support
Communication Skills
Problem Solving
Documentation
Ticketing Systems

About Heard

joinheard.com

Heard is financial management software built specifically for therapists and wellness practitioners. It centralizes bookkeeping, tax preparation, and payroll in one platform, helping clinicians automate categorization, expense tracking, and tax‑ready reporting. By tailoring workflows to private practices, Heard reduces administrative overhead and keeps practitioners organized and compliant. The platform connects to your accounts and payments to streamline revenue tracking and simplify year‑end taxes.