Frontline Support Specialist (Contract Position)
Heard
About this role
Heard is seeking a contract Frontline Support Specialist to join the Customer Experience team, serving as the first point of contact for customer inquiries. This role involves resolving issues, validating requests, and expertly routing complex matters to the appropriate teams. The position is seasonal, supporting tax season, and requires strong verbal and written communication skills.
Skills
About Heard
joinheard.comHeard is financial management software built specifically for therapists and wellness practitioners. It centralizes bookkeeping, tax preparation, and payroll in one platform, helping clinicians automate categorization, expense tracking, and tax‑ready reporting. By tailoring workflows to private practices, Heard reduces administrative overhead and keeps practitioners organized and compliant. The platform connects to your accounts and payments to streamline revenue tracking and simplify year‑end taxes.
Recent company news
Fast CompanyEverything you’ve heard about the ‘SaaSpocalypse’ is wrong
4 days ago
Inc.comThe Hard-Won Advice Today’s Top Female Founders Wish They’d Heard Sooner
3 days ago
TechCrunchAI ‘actor’ Tilly Norwood put out the worst song I’ve ever heard
2 days ago
WRIC ABC 8News‘Finally somebody heard us’: Henrico residents react after data center company’s appeal is denied
2 weeks ago
Yahoo FinanceA Japanese company you’ve never heard of walloped every major US company to become the best-performing stock of 2025
Dec 31, 2025
About Heard
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Heard.
Salary
$48k – $54k
per year