Support Group Lead
Wave(1 month ago)
About this role
Wave is building financial services to make Africa the first cashless continent, aiming to provide accessible, low-cost financial solutions across multiple countries. The company focuses on innovative mobile app-based payments, financial inclusion, and expanding its user base to improve economic lives.
Required Skills
- Customer Service
- Leadership
- Data Analysis
- Communication
- Policy Formulation
- Performance Management
- Support Operations
- Quality Assurance
- Cross-cultural Communication
- Team Building
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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