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Support Lead (Final Draft) at Cast & Crew - ApplyBlast

Support Lead (Final Draft)

Cast & Crew

4 months ago

3.8 on Glassdoor

Burbank, CA

Onsite

Full Time

Senior

0 applicants

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About this role

Final Draft is seeking a Support Lead to manage daily customer support operations, coach associates, and optimize workflows for their screenwriting software suite. This role involves analyzing data to drive process improvements and ensuring high-quality service for users ranging from casual writers to industry professionals. The successful candidate will take ownership of support systems within Zendesk while growing into broader operational leadership.

Responsibilities

Manage daily support operations and queue prioritization
Coach and mentor Customer Success Associates
Analyze ticket data to identify workflow gaps
Optimize Zendesk systems and automation routing
Communicate product feedback to engineering teams

Skills

Qualifications

3+ years in technical support or customer success

About Cast & Crew

castandcrew.com

Headquarters

Burbank, California, United States

Company Size

501-1000 employees

Founded

1976

View Profile

Premiere provider of production software, payroll, and services. We supply the tools and training to help streamline projects of all shapes and sizes.