Principal Customer Success Manager (CSM)
Zendesk
About this role
Zendesk is looking for a Customer Success Manager who builds strong relationships with enterprise clients, ensuring they attain measurable ROI and customer results through strategic planning and proactive engagement. The role involves understanding customer needs, driving product adoption, and collaborating with cross-functional teams to foster expansion and retention.
Skills
Qualifications
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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About Zendesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zendesk.
Salary
$100k – $150k
per year