Support Leader

1Kosmos(3 months ago)

HybridFull TimeSenior$141,753 - $189,260 (estimated)Customer Support

About this role

The role involves leading and developing a global customer support team for an identity security SaaS company, focusing on building scalable support operations, enhancing customer experience, and collaborating across departments to ensure effective support for mission-critical security platforms.

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Required Skills

Support Management
Customer Support
SaaS
Incident Management
Freshdesk

About 1Kosmos

1kosmos.com

1Kosmos offers digital identity verification and authentication software that verifies users, eliminates passwords, and stops fraud across workforce, customer, and resident identities. It provides passwordless authentication solutions to secure sign-ins and reduce credential misuse. The platform is designed for organizations seeking scalable, trustworthy identity security across diverse identity scenarios.

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