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© All Rights Reserved. ApplyBlast.com
Innovapptive
This role leads the L1 support function for an enterprise SaaS platform serving industrial organizations, managing 54 customers in a 24x5 environment. The incumbent is responsible for building the support team from scratch, establishing SLAs and escalation procedures, and implementing a scalable 24x7 model. Key duties involve ensuring first-contact resolution, maintaining high ticket quality, and developing knowledge bases to drive operational productivity.
Headquarters
Houston, Texas, United States
Company Size
201-500 employees
Founded
2012
Innovapptive is an AI-first connected worker software company that helps enterprises modernize maintenance, operations, and warehousing. Its AI-powered platform delivers mobile and connected-worker solutions that streamline workflows, enable predictive maintenance, and boost frontline productivity. By combining AI, mobile apps, and enterprise integrations, Innovapptive drives digital transformation and measurable operational efficiency gains for industrial organizations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Innovapptive.
99% above the average for this role