Support Operations Analyst

Anthropic(11 days ago)

HybridFull TimeMedior$131,040 - $165,000Support Operations

About this role

A Support Operations Analyst at Anthropic builds the analytical and workforce-planning foundation that enables the support organization to scale. The role combines data, capacity planning, and operational strategy to inform leadership decisions about staffing, investment, and service levels. It supports both human and AI-powered channels and works closely with cross-functional teams in a fast-changing environment.

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Required Skills

SQL
BigQuery
Forecasting
Capacity Planning
Data Analysis
Dashboarding
Reporting
Vendor Management
Workforce Management
Communication

Qualifications

Bachelor's Degree

About Anthropic

anthropic.com

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.