osapiens
This role leads the transformation of the Support organization into an intelligent, automated, and continuously improving function to decouple customer growth from ticket volume. The position involves building a high-performing global team, implementing automation and AI-driven deflection strategies, and driving operational excellence through data analysis and process redesign. Success is measured by scalable efficiency, reduced escalations, and the establishment of a continuous improvement loop across Support, Product, and Delivery.
Headquarters
Mannheim, Baden-Württemberg, Germany
Company Size
201-500 employees
Founded
2018
osapiens is an AI platform for compliance and supplier intelligence, helping companies manage risk and become more resilient. Its flagship product, the osapiens HUB, unites regulatory compliance and operational efficiency on a single shared data layer, covering solution suites such as supplier intelligence, product compliance, carbon management, disclosures & reporting, and audit & quality assurance. Trusted by 2,500+ companies worldwide, osapiens supports businesses in meeting obligations across major global regulations including EUDR, CSRD, PPWR, CSDDD, and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for osapiens.
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