Support Operations Manager
Passes(4 days ago)
About this role
Passes is a rapidly growing tech platform supporting creators and their communities, with a focus on building a creative ecosystem and events space. The company emphasizes innovation, talent, and empowerment for creators.
Required Skills
- Zendesk
- Support Operations
- Vendor Management
- Data Analysis
- Customer Service
- Workflow Optimization
- SOPs
- Reporting
- Escalation Management
Qualifications
- 4+ years support operations experience
- Team Management
- Vendor Management
About Passes
passes.comPasses is a creator monetization platform that provides tools to help creators become entrepreneurs. Creators keep about 90% of their earnings and can monetize through subscriptions, livestreams, 1‑on‑1 calls, paid DMs, and other paid offerings. The product combines payment, live and messaging features so creators can manage fans and revenue in one place. Passes is aimed at independent creators who want a simple, higher‑takeaway way to build sustainable businesses.
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